Desktop Support Services

We offer you the choice of either on-site service (where we come to your home or business) or off-site service (where you bring your computer system to our shop). If you choose off-site service we can also pick up and return your computer for an additional $29.

All services listed below include data backup, as possible, before any other work is performed on your computer. We will store your data backup on one of our external drives for a period of 30 days.

Submit a request for repair or tune up service.

Service
Off-Site
Service
On-Site
Service
Remote
Service1		 Telephone
Service2
System Repair
Not all system repair service providers are the same. Some repair services will only run a diagnostic disk or the operating system disk in repair mode and stop. At AskUs Enterprises we do more than that. We will back up your important data to an external hard drive, repair your system to working order, and restore your data and system settings.
$89
$129
$45 per incident1
up to 45 minutes free2
System Tune Up
We will back up all your data to an external hard drive, remove of all local and internet temporary files and cookies from your system, install all appropriate high-priority and optional updates, defragment your hard disks, and restore your data and system settings.
$89
$129
$45 per incident1
up to 45 minutes free2
System Repair and Tune Up Bundle
We perform both a system repair and a tune up on your computer system.

$158
a savings of $20
$228
a savings of $30
$45 per incident1
up to 45 minutes free2
Recovery Point Restoration
We will return your computer to a previous working recovery point when possible.
$69
$69
$45 per incident1
up to 45 minutes free2
Full System Restore
We will back up all your data to an external hard drive and restore your system to its factory settings. We format your hard drive; install the operating system, drivers, and application software; restore the original system settings; and assist you with restoring all of your personal settings.
$189
$269
$45 per incident1
up to 45 minutes free2
Prices subject to change without notice.
Other Services
Any service that is not listed above in our flat fee pricing structure will be performed at our regular hourly rate.
Minimum On-Site Service Call
$69 for up to 45 minutes.

1 Remote Service: $45 per incident up to one hour with a limit of two incidents per connection. Remote service provided by your choice of any of these three methods:

  1. "gotomypc.com” as purchased at a discount through AskUs Enterprises on an annual basis. This method is highly secure, easy to use, and works with multiple operating systems, A username and password allows access to your PC from anywhere you have an Internet connection. It works like you are sitting in front of your PC. AskUs Enterprises makes use of this connection to perform repairs and user demonstrations.

  2. ”Remote Desktop Support” as supplied in Windows XP (“Terminal Services” in older operating systems). Remote Desktop Support is not as secure, nor as fast, as gotomypc.com, and it works best with static IP address.

  3. ”Invite Someone to Assist” as supplied in Windows XP (“Terminal Services” in older operating systems). You send an invitation (usually via email) requesting assistance from AskUs Enterprises and giving us permission to login to your PC for repair.

AskUs Enterprises recommends "gotomypc.com", but will use any of the above methods to perform repairs to your system.

We routinely perform the following remote services (list is not exhaustive):

If the service you need performed is not on this list just "Ask Us" for a price quote.

2 Telephone Service: Free but limited to 45 minutes per incident. An on-site service call may be needed if the problem cannot be resolved within the 45-minute limit.

 

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