We will return your computer to working order so you can go about
your business as usual. On-site, off-site, remote, and telephone services
are available.
We offer you the choice of either on-site service
(where we come to your home or business) or off-site service (where
you bring your computer system to our shop). If you choose off-site
service we can also pick up and return your computer for an additional
$29.
All services listed below include data backup, as possible, before any other work is performed on your computer. We will store your data backup on one of our external drives for a period of 30 days.
Submit a request for repair or tune up service.
Service |
Off-Site
Service |
On-Site
Service |
Remote
Service1 |
Telephone
Service2 |
- System Repair
-
Not all system repair service providers are the same. Some repair services will only run a diagnostic disk or the operating system disk in repair mode and stop. At AskUs Enterprises we do more than that. We will back up your important data to an external hard drive, repair your system to working order, and restore your data and system settings.
|
$89 |
$129 |
$45 per incident1 |
up to 45 minutes free2 |
- System Tune Up
-
We will back up all your data to an external hard drive, remove of all local and internet temporary files and cookies from your system, install all appropriate high-priority and optional updates, defragment your hard disks, and restore your data and system settings.
|
$89 |
$129 |
$45 per incident1 |
up to 45 minutes free2 |
- System Repair and Tune Up Bundle
-
We perform both a system repair and a tune up on your computer system.
|
|
$228
a savings of $30 |
$45 per incident1 |
up to 45 minutes free2 |
- Recovery Point Restoration
-
We will return your computer to a previous working recovery point when possible.
|
$69 |
$69 |
$45 per incident1 |
up to 45 minutes free2 |
- Full System Restore
-
We will back up all your data to an external
hard drive and restore your system to its factory settings.
We format your hard drive; install the operating system, drivers,
and application software; restore the original system settings;
and assist you with restoring all of your personal settings.
|
$189 |
$269 |
$45 per incident1 |
up to 45 minutes free2 |
Prices subject to change without notice. |
- Other Services
-
Any service that is not listed above in our flat
fee pricing structure will be performed at our regular hourly rate.
- Minimum On-Site Service Call
-
$69 for up to 45 minutes.
1 Remote Service: $45 per incident up to one hour with a limit of
two incidents per connection. Remote service provided by your
choice of any of these three methods:
- "gotomypc.com” as purchased
at a discount through AskUs Enterprises on an annual basis. This
method is highly secure, easy to use, and works with multiple operating
systems, A username and password allows access to your PC from anywhere
you have an Internet connection. It works
like you are sitting in front of your PC. AskUs Enterprises makes
use of this connection to perform repairs and user demonstrations.
- ”Remote Desktop
Support” as supplied in Windows XP (“Terminal
Services” in
older operating systems). Remote Desktop Support is not as secure,
nor as fast, as gotomypc.com, and it works best with static IP address.
- ”Invite Someone to Assist” as
supplied in Windows XP (“Terminal Services” in older
operating systems). You send an invitation (usually
via email) requesting assistance from AskUs Enterprises and giving
us permission to login to your PC for repair.
AskUs Enterprises
recommends "gotomypc.com", but will use any of the above methods
to perform repairs to your system.
We routinely perform the following
remote services (list is not exhaustive):
- System tune up
- system repair
- Recovery point restoration
- Software install and configuration including Internet Security
- Backup program setup, configuration, and execution
- Email setup (Exchange Server or Internet POP3 accounts)
- Installation of peripherals such as printers, PDAs, digital
cameras, and Palm products. This requires client assistance.
If the service you need performed is not on this list just
"Ask Us" for a price quote.
2 Telephone Service: Free
but limited to 45 minutes per incident. An on-site
service call may be needed if the problem cannot be resolved
within the 45-minute limit.
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